We are so sorry you received a defective item. We will be happy to either send you a replacement if the item is still in stock, issue you a gift card for the amount paid for that item, or issue you a refund for the amount paid for that item. To process your return or exchange, please visit www.pinklily.com/returns. You will select the defective item, and whether you would like to return or exchange the item, the return/exchange reason will be item is defective or damaged. The portal will require you to upload a picture of the defect and a comment when processing the return/exchange. You can view our full return policy here.