We must be notified of a defect/damaged item within 3 DAYS of the order being delivered to you. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your return/exchange request. If an item is deemed defective/damaged, we will not require you to return it and can dispose of it as you wish. If you have received a defective item, please process your return/exchange request here